HealthRoots hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
Order has not been shipped yet:
Any order which has not been shipped can be cancelled and refunded in Full.
Order was damaged when received:
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or refund your order under such circumstance. We would request you to let us know of the damage along with images so that we can make sure the same is not repeated with any other customer.
Incorrect items received:
We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will ship the right items to you right away and collect the incorrect items from you at your convenience.
Any other reasons for cancellation or return would be handled on a case-to-case basis.
Products Which are Unopened and Sealed: We offer 30 days Return Guarantee of all products shipped provided they are unused, packed and sealed in the same condition as received.
Please contact us to initiate return of any of the above queries. Please Note: We do not Offer Product Returns once the product has been opened.
In case of refunds, the amount paid by you will get refunded using same mode of payment within 5-7 days. If refund via payment gateway is not possible, our customer team will contact you to share NEFT / RTGS details in order to transfer the money.